Contact Information

Effective and last updated: November 3, 2026

For product questions, order updates, delivery, returns, refunds, privacy requests or questions about our terms, contact the Morquiel support team.

Legal Business Information

morquiel is operated by Shenzhen Weie E-Commerce Co., Ltd.

Legal Business:
Shenzhen Weie E-Commerce Co., Ltd.
Registered Address:
Room 302, No. 29 Shansha Road, Shansha Community, Pinghu Street, Longgang District, Shenzhen
Registration No.: 91440300MAKFU1KT8M
Phone: +86 181 2652 3320
Email: support@morquiel.com
Customer Support: Available 24 hours a day, 7 days a week.

How we can help

For an order-related request, include your order number, the email address used at checkout and a short description of the issue. For damaged, incorrect or incomplete deliveries, include photographs where appropriate. Do not include full card numbers or sensitive identity documents in ordinary support messages.

Customer support is available 24 hours a day, 7 days a week. This availability does not mean every request can be resolved immediately.

Returns correspondence

The address above is the registered business address. Please contact us before returning any goods so we can provide the appropriate return instructions and destination for your item. The registered address is not automatically the return facility for every order. This does not restrict any non-waivable consumer right.